Return Policy
At Nia Threads, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with our hassle-free return policy.
Returns Eligibility:
You may return your item within 10 days of receiving it.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Items that have been personalized or customized are not eligible for return unless they are defective or damaged upon arrival.
Initiating a Return:
Contact our Customer Support team at info@niathreads.co.ke to initiate the return process. Please provide your order number and a brief description of the reason for the return.
Return Shipping:
You will be responsible for paying for your return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged).
Please consider using a trackable shipping service or purchasing shipping insurance when returning items. We cannot guarantee that we will receive your returned item.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 15 business days.
Please note that it may take some time for the refund to appear in your account, depending on your payment provider.
Exchanges:
If you wish to exchange an item, please contact our Customer Support team to initiate the exchange process.
We will provide instructions on how to return the item for exchange, and once we receive the item, we will send out the replacement.
Questions or Concerns:
If you have any questions or concerns about our return policy, please don't hesitate to contact us at [Contact Email or Phone]. Our dedicated team is here to assist you and ensure your shopping experience with Nia Threads is enjoyable and hassle-free.
Thank you for choosing Nia Threads for your stylish needs.